PeakBiology.com Purchase & Shipping Policy
This Purchase and Shipping Policy is part of our Terms of
Use. Any capitalized terms used but not defined in this Policy will have the
Website, any merchandise or products (collectively, "Products") offered on the
Website will be governed by the terms and conditions of this Policy.
1. Payment Methods and Billing
If you wish to purchase Products from the Website, you must either provide your
valid PayPal® account information or your valid credit card information on the
Website's order form. The following credit cards are currently accepted: VISA®
and MASTERCARD®. By submitting this information to us, you give Peak Biology
Ltd. permission to charge your purchases on the Website to the credit card that
you designate on your order form. We will not be responsible: (i) for any
charges that Paypal® or your credit card issuer may apply to you as a result of
our processing your order; (ii) if Paypal® or your card issuer refuses or fails
to authorize payment by you; or (iii) for any delays or non-delivery of Products
that may arise due to any validation checks that may be carried out regarding
your payment or identification.
2. Order Acceptance
Advertisements on the Website
are invitations to you to make offers to purchase Products on the Website and
are not offers to sell. Your properly completed and delivered order form
constitutes your offer to purchase the products or services referenced in your
order. Your order will be deemed to be accepted only if and when we send a
shipping notice email to your email address. That shipping notice email
constitutes our acceptance of your order and forms a legally binding contract
with Peak Biology Ltd. If the Website has your Product(s) in stock, we will
normally ship such items within three (3) business days of placing your order.
Out-of-stock orders will ship if and when the item is back in stock. Some
situations may result in your order being cancelled. These include, but are not
limited to, limitations on the quantities of any Products available for
purchase; inaccuracies or errors in Product or pricing information; Product or
ingredient restrictions mandated by local, provincial, national or international
regulations; or problems identified by our credit and fraud avoidance group. We
may also require additional verifications or information before accepting any
order. We reserve the right, at our sole discretion, to limit quantities
available for sale or sold, and the right at any time to reject, correct, cancel
or terminate any order for any reason whatsoever. We will contact you if all or
any portion of your order is canceled or if additional information is required
to accept your order. If your order is canceled after your credit card has been
charged, we will issue a credit to the credit card you used to make the purchase
in the amount of the charge.
3. Shipping & Handling
The prices displayed on the Website are quoted in Canadian dollars and are valid
and effective only within Canada. These prices do not include shipping and
handling or any applicable sales taxes. You are responsible for the payment of
any shipping and handling charges, as well as any provincial and federal sales
taxes that may apply to your order. Wherever you may reside, title to Products
and risk of loss shall pass onto you upon delivery of the Products to a common
carrier. Peak Biology cannot be held responsible for packages that are
undeliverable or delivered to an incorrect address due to incorrect or
incomplete address information entered (customer address input error). Packages
returned to Peak Biology as unclaimed (not picked up at local postal outlet or
from a private carrier including UPS, etc.), refused (by addressee or Customs),
or packages returned due to incorrect address information (customer address
input error) may be subject to a 20% restocking fee if returned in resalable
condition, as well as additional deductions for the original shipping charges
(or equivalent if shipping charges were included in the purchase price) and any
return shipping charges.
4. International Orders
If you place an order for shipment to an international address, you will be
solely responsible for paying any taxes, tariffs, import or export duties, and
other similar fees imposed on such orders. International shipment rates vary
based on total package weight and final destination. As above, pricing on the
Website does not include any taxes, duties, insurance costs, or tariffs.
With regards to Customs, certain Products require substantial processing in
order to get clearance into certain countries (particularly the United States,
where clearance from the FDA and prior notice with US Customs may be required).
In many cases, we may not be able to process your order outside of Canada.
5. Order Returns
Our goal is to ensure that you are satisfied with your purchase from us. When
you receive your package from us, we ask that you examine it closely prior to
opening the factory-sealed product packaging. If you are not satisfied with your
order, you may return or exchange any new, unused, unopened and untested
merchandise purchased from Website within seven (7) days from the date of
purchase by mailing the Product along with your receipt to:
Peak Biology Ltd.
24040 Aspen Drive
Calgary, AB T3R 1A5
We must physically receive the returned merchandise within the seven (7) day
period. No refunds or exchanges will be given thereafter. You are responsible
for the cost of return shipping. Peak Biology cannot be held responsible for
damage to goods during return shipping nor be held responsible for returned
Products that have failed to be delivered. Returned Products may be subject to a
20% restocking fee (in addition to shipping costs). If customs or brokerage fees
are incurred by Peak Biology upon the return of any Products, you will be
responsible for these costs as well. A refund (less original shipping charges
and restocking fee, if applicable) will be issued for like-new returned
merchandise in original packaging upon receipt of the returned merchandise. On
purchases made with a credit card, the same credit card used to make the
purchase will be credited with the refund. The credit will be made within 5 to 7
business days of us receiving and verifying the returned merchandise.
We reserve the right, at our sole discretion, to reject any return that does not
comply with the foregoing requirements.
Although we do our best to provide you with the most accurate Product and
pricing information, pricing or typographical errors may occur. In the event
that an item is listed at an incorrect price or with incorrect information due
to an error in pricing or Product information, we reserve the right to correct
or cancel an order at any time, and/or edit an order to reflect the correction,
and/or correct the error on the Website.